Return and Replacement Policy
At AudioZone India, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
We value your trust and aim to provide a smooth shopping experience.
Eligibility for Returns
We accept returns only under the following conditions:
🔻Returns or replacements are accepted only for damaged, defective, or incorrect products.
🔻Customers must record an unboxing video while opening the courier package.
👉 This video is mandatory for any return or replacement request.
🔻Requests must be raised within 24 hours of delivery
⚠️ Without an unboxing video, return replacement requests will not be accepted.
🔻The product is defective, damaged, or incorrect at the time of delivery
🔻The product is unused, in original condition, and returned with original packaging and accessories
Returns requested for reasons such as change of mind, personal preference, or incorrect selection by the customer are not eligible.
Return Request Process
To request a return:
🔻Email us at support@audiozone.in within 24 hours of delivery
Provide:
🔻Order ID
🔻Product name
🔻Clear images or video showing the issue
Our support team will review the request and respond within 24 business hours.
Return Pickup
🔻If the return is approved, we will arrange a reverse pickup or provide return instructions
🔻In case reverse pickup is not available in your location, customers may be asked to self-ship the product.
Refund Policy
🔻Once the returned product is received and inspected, we will notify you of approval or rejection
🔻If approved, the refund will be processed within 5–7 business days
Refunds will be issued to the original payment method only.
⏱️ Bank processing time may vary depending on your bank or payment provider.
Replacement Policy
🔻Replacement is applicable only for manufacturing defects or transit damage.
🔻Replacement requests must be raised within 24 hours of delivery
🔻If the same product is unavailable, a refund will be issued instead.
Non-Returnable Items
The following are not eligible for return or refund:
🔻Products damaged due to misuse or mishandling
🔻Physical damage after delivery
🔻 Items without original packaging or accessories
Shipping Charges
🔻Shipping charges are non-refundable, unless the return is due to a fault on our part (damaged or incorrect item)
Cancellation Policy
🔻Orders can be cancelled only before shipment
🔻Once shipped, orders cannot be cancelled
Contact Information
For any return, refund, or cancellation requests, please contact us:
📧 Email: support@audiozone.in
📞 Phone: +91-********15 ( Whatsapp or Call )
📍 Address: #4,Shanmuga Nagar, Chitlapakkam Main Road,Chennai-600064.
Feel free to contact our support team for further assistance Our Official WhatsApp Number is +91********15 (24*7) Post Sales Service Support.
Thank you for Trusting AudioZone India.